nodelyf is published from India by Choose4Choice. In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle complaints about our content and our handling of personal data. Readers anywhere in the world can use this process.
Grievance Officer
What you can complain about
- Content that you believe breaches the Code of Ethics under the IT Rules, 2021, is inaccurate, defamatory, or infringes your rights;
- Comments or other user content on nodelyf;
- How we collect or use your personal data, or a request under data protection law that you feel we haven't handled properly.
How to file a grievance
Email or write to the Grievance Officer with:
- your name and contact details;
- the link to the content concerned (or details of the data issue);
- what the problem is and why;
- what you would like us to do;
- any supporting documents.
Timelines
- Acknowledgement within 24 hours of receipt.
- Decision within 15 days, communicated to you with reasons.
If you are not satisfied
For content complaints under the IT Rules, 2021, you may appeal our decision to the self-regulating body of which nodelyf is a member (details will be published here once membership is confirmed), and thereafter to the Oversight Mechanism of the Ministry of Information and Broadcasting, Government of India.
For personal data complaints, you may approach the Data Protection Board of India after exhausting our grievance process. Readers in the EU, UK, Singapore and US states with privacy laws may also contact their local data protection authority; see our Privacy Policy.
Compliance reports
We will publish a periodic summary of grievances received and how they were resolved, as required by applicable rules.